PRODUCTS:
What does it mean when an item is out of stock?
Our products are made in small batches to ensure quality, when an item is out of stock, it means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our staff to find out when it will be available again.
Do you use palm oil in your soaps?
Palm oil mainly for its good saponification index and high concentration of lauric acid, which give a soap its hardness, as well as its cleansing and foaming properties. The intensive cultivation of oil palms can have major consequences on the environment and biodiversity. To better protect our environment, our soaps are 100% palm oil free.
What is clean goods @ samediff?
We strive to provide clean, safe and wholesome products to our customers. All of our products with the clean goods @ samediff logo are 100% free of parabens, phosphate, palm oil, fragrance, SLS, SLES, DEA, PEG, silicones, heavy metals, talc, triclosan, phthalates and petrolatum/paraffin/mineral oil and we never test on animals.
Do your skincare products have an expiry date?
All of our skincare products are made small batch in Canada to ensure quality and are made with natural and wholesome ingredients. The ‘best before’ measure of the product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 6M equals one year from date of opening.
Are your products safe to use during pregnancy?
We understand that many women seek alternatives to natural, wholesome and botanically rich products during pregnancy. We are committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.
Will I have an adverse reaction with your skincare products?
Skin sensitivities can be unpredictable. We recommend to test the products you have on separate patches of skin away from your face. Allow twenty-four hours to assess your skin’s response. If you find there is no reaction, repeat the process. Again, allow twenty-four hours for assessment.
If neither of these tests results in an adverse reaction, apply a small amount of your product to your face. Use less product than you normally would in the first instance, then slowly increase the amount. If your skin reacts or symptoms persist despite not using any products, we suggest you consult with a dermatologist.
All skincare ingredients have the potential to irritate sensitive skin regardless of the amount present in an individual product or the method in which it is used.
Irritations can sometimes occur in the regular course of our daily lives, even where we have used and enjoyed a product successfully for many years. The trigger for a reaction can be an unexpected one and may not necessarily repeat itself in the same way. We ask that you consider any changes to your regular routine that may have triggered the reaction (dietary, contact with possible allergens such as household cleaning liquids etc.).
Where one experiences an adverse reaction to any cosmetic preparation, the best course of action is to discontinue use and if necessary, consult your medical practitioner to establish whether you have experienced an irritation or an allergy.
Are your products tested on animals?
No, never! As a global citizen, we treasure our environment and our furry neighbours, our products are never tested on animals.
Do you make private labels?
Yes we do, please tell us more details about your business. Email us: samediffshop@gmail.com
Do you wholesale?
Yes we do, please tell us more details about your business. Email us: samediffshop@gmail.com
OUR POLICIES:
What if I need to change my order?
Orders cannot be cancelled or changed once placed online. Once checkout is completed, your order is immediately sent to our warehouse and enters the order fulfilment process.
What are your promotional terms and conditions?
Each promotion is subject to (a) the specific terms and conditions stated on the promotion offer and (b) these general promo code terms and conditions. In the event of any inconsistency, the former prevails. “Promo Code” means a code that must be entered at checkout on online transactions in order to receive a discount or benefit. Not redeemable for cash and cannot be used to purchase gift cards. Valid for qualifying purchases made on samediffshop.com. Must be redeemed within the validity period. Not redeemable on gift sets, sets, or sale items unless expressly stated otherwise. Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rainchecks. Discounts are applied prior to shipping, handling and sales tax charges. Promo codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated. Not transferable or redeemable for cash or credit. To apply a promo code, you must enter it at checkout prior to completing the order. Ongoing offers are subject to change without notice.